Terms Of Service

  1. You must be 18 years old or older to try, use, or purchase these products.
  2. We provide USPS Flat Rate shipping on all United States ($4.99) and Canadian orders ($19.99)
  3. Orders that have selected the USPS Flat Rate shipping option are shipped with a delivery goal of 1-4 business days based on delivery estimates provided by USPS. This does not include processing time, which is under 48 hours (business days), with the exception of back ordered items which will be filled and shipped promptly upon inventory availability.
  4. When shipping internationally, we are not responsible for knowing the Customs Policies of the countries you select to ship our product to. Shipping costs will not be included in the refund if your order does not pass inspection at the point of entry and is returned to us, Roman Haze, Inc, the sender.
  5. We are not responsible for items lost in transit, items sent to the wrong address at the fault of the customer, nor international fees charged by your country or third parties.
  6. Missing and damaged items must be claimed within 7 days of "Delivered" status update via the tracking information.
  7. 30 day warranties exist on manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:
    • Batteries that have dropped.
    • Batteries that have separated.
    • Wires becoming exposed.
    • Batteries that break inside a pocket, purse, or bag.
    • Batteries that have been exposed to water.
    • Bent atomizers.
    • Damage to products due to user negligence.
  8. All sales on E-liquids and products are final without exception; With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used can not be exchanged for another flavor or returned.
  9. Customers are responsible for return shipping unless they have been sent the wrong product.
  10. Questions pertaining to anything in our terms of service may be sent to this address for assistance: support@romanhaze.com